Effective Date: October 21, 2026
At Wrapped in Bloom, every bouquet is thoughtfully designed and prepared with care. We take pride in creating fresh, beautiful floral arrangements and want you to feel confident when placing an order with us.
Because flowers are natural, perishable products, our refund and return policies differ from those of traditional retail stores.
1. All Floral Sales Are Final
Due to the perishable and made-to-order nature of our products, all floral purchases are final once preparation has begun.
We do not accept returns or exchanges for fresh floral arrangements based on changes in personal preference, buyer’s remorse, or circumstances outside our control.
This does not affect your rights if an order arrives damaged, defective, or materially different from what was ordered.
2. Order Cancellations and Modifications
We understand that plans may change.
- Cancellation requests made at least 72 hours before the scheduled pickup, delivery, or shipping date may be eligible for a store credit, provided flowers have not already been ordered or preparation has not begun.
- Requests made within 72 hours of fulfillment may not be eligible for cancellation or refund due to flowers, materials, and labor already committed to the order.
- Changes to delivery information, recipient details, or floral preferences must be requested as early as possible and are subject to availability.
Please contact us directly to request any changes. Submitting a request does not guarantee that a modification can be accommodated.
If Wrapped in Bloom is unable to fulfill an order, the customer will receive a full refund.
3. Floral Variations and Substitutions
Flowers are seasonal, natural products, and availability may vary.
We reserve the right to substitute specific floral varieties when necessary due to seasonal availability, supplier limitations, or quality concerns.
Any substitutions will be thoughtfully selected to maintain the intended color palette, design style, and overall value of the arrangement.
Minor variations in flower color, shape, size, and placement are expected and do not constitute a defect.
If a significant change to the advertised design becomes necessary, we will make reasonable efforts to contact you to discuss available options.
4. Damaged or Incorrect Orders
Your satisfaction is important to us.
If your arrangement arrives damaged, defective, or materially different from the order placed, please contact us within 24 hours of delivery or pickup, whenever possible.
Please include:
- Your name and order number.
- A brief description of the issue.
- Clear photographs of the arrangement and, where applicable, its packaging.
We will review the concern and work toward an appropriate resolution, which may include a replacement, redelivery, partial refund, or full refund depending on the circumstances.
Claims submitted after 24 hours will still be considered where appropriate, particularly if required under applicable consumer protection laws.
5. Local Delivery and Pickup
Customers are responsible for providing accurate delivery addresses, recipient information, and any necessary access instructions.
For local deliveries:
- Delivery dates and available windows are subject to confirmation.
- We cannot guarantee an exact delivery time unless expressly agreed upon.
- If a delivery cannot be completed due to an incorrect address, inaccessible property, or unavailable recipient, additional delivery charges may apply.
- We will make reasonable efforts to contact the customer if a delivery issue occurs.
For local pickup:
- Orders must be collected during the confirmed pickup window.
- Fresh flowers should be collected promptly to preserve their quality.
- If you are unable to collect your order as scheduled, please contact us as soon as possible to discuss available arrangements.
6. Nationwide Shipping & Transit Conditions
At Wrapped in Bloom, each bouquet is carefully prepared, secured, and packaged using protective materials designed to minimize movement and damage during transportation.
Because fresh flowers are naturally delicate and perishable, nationwide shipping involves certain conditions beyond our direct control, including carrier handling, transportation delays, temperature fluctuations, and environmental exposure.
Minor Cosmetic Changes
Slight petal bruising, minor shifting, or natural variations in the appearance of flowers may occur during transit. Minor cosmetic imperfections that do not materially affect the overall quality or value of the bouquet are not generally considered grounds for a refund or replacement.
Shipping Damage
While we take reasonable precautions when packaging our arrangements, third-party shipping carriers independently manage the handling and transportation of packages.
If an arrangement arrives significantly damaged, defective, or otherwise materially different from what was ordered, customers should contact Wrapped in Bloom as soon as possible, preferably within 24 hours of delivery.
To assist with an investigation, please provide:
- Your order number.
- Clear photographs of the bouquet immediately after unpacking.
- Photographs of the exterior shipping box and interior packaging.
- A description of the damage.
Please retain the original packaging while the issue is being reviewed, as it may be needed for a carrier claim.
Each reported issue will be assessed based on the condition of the arrangement, available documentation, and circumstances surrounding delivery.
Where appropriate, resolutions may include a replacement, partial refund, or full refund. All remedies required by applicable law will be honored.
Recipient Responsibilities
Recipients are encouraged to retrieve their packages promptly, unpack flowers immediately, and follow the included floral care instructions.
Prolonged exposure to outdoor temperatures, delayed unpacking, or improper care after delivery may negatively affect flower quality.
Wrapped in Bloom is not responsible for deterioration directly caused by improper storage or handling after successful delivery, except where otherwise required by law.
Carrier Delays
Estimated delivery dates are subject to carrier operations and may be affected by weather, transportation disruptions, and other unforeseen circumstances.
While we cannot guarantee carrier performance, we will assist customers with investigating delayed, missing, or damaged shipments and provide remedies where required by applicable law.
We recommend selecting a delivery date in advance of important celebrations or events whenever possible.
7. Flower Longevity and Care
Fresh flowers naturally vary in lifespan depending on the varieties used and the conditions in which they are kept.
To enjoy your arrangement for as long as possible, we recommend:
- Keeping flowers away from direct sunlight and excessive heat.
- Following any care instructions included with your order.
- Providing fresh water and maintaining proper hydration.
- Avoiding placement near heating vents, drafts, or ripening fruit.
Wrapped in Bloom cannot guarantee a specific vase life, as flower longevity depends on several environmental and care-related factors.
8. Wedding, Event, and Custom Orders
Wedding florals, event installations, large-scale floral services, and specially contracted orders may be subject to separate agreements outlining payments, retainers, cancellations, and refund terms.
Where a signed service agreement exists, that agreement governs the applicable event services, subject to relevant law.
9. Refund Processing
If a refund is approved, it will generally be issued to the original payment method.
Processing times may vary depending on your financial institution or payment provider.
When a refund is required by law, it will be processed within the applicable legal timeframe.
10. Contact Us
For questions regarding an order, refund, or delivery concern, please contact:
Wrapped in Bloom
Website: www.wrappedinbloom.com
Email: [Insert Business Email Address]
Please include your order number when contacting us so we can assist you efficiently.
Nothing in this policy limits any rights or remedies available to consumers under applicable law.
